Jercel Pagal Tumaque
To work and to gain more experience where I could harness and develop my knowledge and skills at the same time being exposed to an environment where I will be fully utilized and therefore strengthened for possible career development.
https://jertu.jobs180.com
FOLLOW:
PERSONAL INFORMATION
| Objective | To work and to gain more experience where I could harness and develop my knowledge and skills at the same time being exposed to an environment where I will be fully utilized and therefore strengthened for possible career development. |
WORK EXPERIENCE
| 2018 Jun to 2019 Jun |
VXI Global
Position: Account Specialist ( Non-Executive ) Specialization: Sales - Retail/General Industry: Outsourcing (Call Center / BPO) •Take ownership over the ebay public platform from capabilities to developer experience with a focus on usability, simplicity, and performance. •Have strong interests in the marketplace space and a passion to help sellers grow their business on eBay. •Understand the lifecycle andprepare product or service reports by collecting and analyzing customer information. |
| 2017 Oct to 2018 Feb |
Sutherland Global Services
Position: Customer Service Representative ( Non-Executive ) Specialization: Customer Service Industry: Outsourcing (Call Center / BPO) •Open and maintain customer accounts by recording account information, customer satisfaction and improve customer experience. •Handles incoming or outgoing customer calls, which includes account inquiries, customer complaints and support issues. •Build sustainable relationships of trust through open and interactive communication. |
| 2016 Mar to 2016 Jul |
Evelyn Hill Liberty Island & Ellis Island
Position: Front Server ( Trainee ) Specialization: Clerical/Administrative Support Industry: Food and Beverage •Learning and exchanging cultures from different kinds of people all over the world. •Responsible for serving and satisfying the guest, providing outstanding guest service, and exceeding the guest’s expectation. |
WORK OPTIONS
| Willing to work night shifts? | No |
| Willing to relocate? | No |
| Willing to work overseas? | Yes |
| Looking for OJT Position? | No |
EDUCATION
| 2017 Mar |
Dominican College of Tarlac
Hospitality/Hotel and Restaurant Management Bachelor's/College Degree |
CERTIFICATIONS
| Date | Certificate |
|---|---|
| 2019 | Certification of Completion for Sell Training (Buy - Sell) |
| 2019 | Top Agent for Month February 2019 |
| 2019 | Most Improved NCSAT - Was to provide positive surveys than expected. |
| 2018 | Certification of Completion for Buy Training (Buy) |
SEMINARS ATTENDED
| Date Attended | Seminar |
|---|---|
| 2018 | Customer Service Satisfaction Seminar |
| 2015 | Cruise and Hospitality Careers Convention |
| 2014 | Housekeeping Procedure |
| 2014 | Front Office Procedure with PMS Overview Seminar |
| 2013 | Food and Beverage Styling Seminar |
ACHIEVEMENTS
Top Agent for Month February 2019
Most Improved NCSAT - Was to provide positive surveys than expected.
Certification of Completion for Sell Training (Buy - Sell)
Certification of Completion for Buy Training (Buy)
SKILLS